/* Helipsys — front office (catalogue public + espace client mobile-first).
   Les couleurs et polices proviennent des variables CSS définies par le thème (Personnaliser). */
:root{
	--hlp-primary:#0B3D91;--hlp-primary-contrast:#fff;--hlp-accent:#F5A623;--hlp-text:#1f2937;--hlp-muted:#6b7280;
	--hlp-bg:#f5f7fb;--hlp-surface:#fff;--hlp-border:#e5e7eb;--hlp-radius:14px;--hlp-shadow:0 2px 12px rgba(17,24,39,.06);
	--hlp-success:#0f9d58;--hlp-danger:#d93025;--hlp-warning:#b26a00;--hlp-tabbar-h:64px
}
.hlp-ico{flex:none}
.hlp-req{color:var(--hlp-danger)}
.hlp-help{color:var(--hlp-muted);font-size:.9em;margin:.4em 0}
.hlp-empty{color:var(--hlp-muted);text-align:center;padding:24px 12px}

/* Boutons */
.hlp-btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;background:var(--hlp-primary);color:var(--hlp-primary-contrast);border:0;border-radius:999px;padding:12px 20px;font-weight:600;font-size:1rem;line-height:1.2;text-decoration:none;cursor:pointer;transition:transform .1s,filter .2s;-webkit-tap-highlight-color:transparent}
.hlp-btn:hover{filter:brightness(1.08);color:var(--hlp-primary-contrast)}
.hlp-btn:active{transform:scale(.98)}
.hlp-btn--ghost{background:transparent;color:var(--hlp-primary);box-shadow:inset 0 0 0 1.5px var(--hlp-primary)}
.hlp-btn--ghost:hover{color:var(--hlp-primary)}
.hlp-btn--block{width:100%}
.hlp-btn--small{padding:8px 14px;font-size:.9rem}
.hlp-btn--danger{background:var(--hlp-danger)}
.hlp-btn.is-loading{opacity:.6;pointer-events:none}
.hlp-link{background:none;border:0;color:var(--hlp-primary);text-decoration:underline;cursor:pointer;padding:6px 0;font:inherit}
.hlp-link--danger{color:var(--hlp-danger)}

/* Formulaires */
.hlp-form .hlp-field{margin:0 0 16px}
.hlp-field>label,.hlp-field>legend,.hlp-label{display:block;font-weight:600;margin-bottom:6px}
.hlp-form input[type=text],.hlp-form input[type=email],.hlp-form input[type=tel],.hlp-form input[type=url],.hlp-form input[type=password],.hlp-form input[type=number],.hlp-form input[type=date],.hlp-form input[type=time],.hlp-form input[type=search],.hlp-form select,.hlp-form textarea,.hlp-stats input,.hlp-stats select{width:100%;box-sizing:border-box;border:1px solid var(--hlp-border);border-radius:10px;padding:12px 14px;font:inherit;font-size:16px;background:#fff;color:var(--hlp-text)}
.hlp-form textarea{min-height:110px;resize:vertical}
.hlp-form input:focus,.hlp-form select:focus,.hlp-form textarea:focus{outline:2px solid var(--hlp-primary);outline-offset:1px;border-color:transparent}
.hlp-form fieldset{border:0;padding:0;margin:0 0 16px}
.hlp-check,.hlp-radio{display:flex;gap:10px;align-items:flex-start;margin:8px 0;font-weight:400}
.hlp-check input,.hlp-radio input{width:20px;height:20px;margin:0}
.hlp-radios{display:flex;flex-wrap:wrap;gap:4px 16px}
.hlp-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:0 16px}
.hlp-grid--dates{grid-template-columns:repeat(3,minmax(0,1fr))}
.hlp-stats input[type=date]{min-width:0;-webkit-appearance:none;appearance:none}
@media (max-width:520px){.hlp-grid--dates{grid-template-columns:minmax(0,1fr) minmax(0,1fr)}}
.hlp-actions{margin-top:20px}
.hlp-search{position:relative;margin:0 0 12px}
.hlp-search .hlp-ico{position:absolute;left:12px;top:50%;transform:translateY(-50%);color:var(--hlp-muted)}
.hlp-search input[type=search]{width:100%;box-sizing:border-box;padding:12px 14px 12px 42px;border:1px solid var(--hlp-border);border-radius:999px;font-size:16px;background:#fff}

/* Notices & badges */
.hlp-notice{padding:12px 16px;border-radius:10px;margin:0 0 16px;background:#e8f5ee;color:#0b5c35}
.hlp-notice--error{background:#fdecea;color:#8a1f11}
.hlp-notice--warning{background:#fff4e0;color:#7a4b00}
.hlp-notice--info{background:#e8f0fe;color:#174ea6}
.hlp-badge{display:inline-block;padding:3px 10px;border-radius:999px;font-size:.78rem;font-weight:600;background:#eef1f6;color:#374151;white-space:nowrap}
.hlp-badge--nouveau{background:#e8f0fe;color:#174ea6}
.hlp-badge--en_cours{background:#fff4e0;color:#7a4b00}
.hlp-badge--attente_partenaire{background:#f3e8fd;color:#5b2a86}
.hlp-badge--attente_client{background:#fdecea;color:#8a1f11}
.hlp-badge--resolu,.hlp-badge--clos{background:#e8f5ee;color:#0b5c35}
.hlp-chip{display:inline-block;font-size:.78rem;padding:3px 10px;border-radius:999px;background:color-mix(in srgb,var(--hlp-primary) 12%,#fff);color:var(--hlp-primary);font-weight:600}
.hlp-chip--ghost{background:#f3f4f6;color:var(--hlp-muted)}

/* Catalogue public */
.hlp-catalog__grid{display:grid;grid-template-columns:repeat(var(--hlp-cols,3),minmax(0,1fr));gap:20px}
@media (max-width:960px){.hlp-catalog__grid{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media (max-width:600px){.hlp-catalog__grid{grid-template-columns:1fr}}
.hlp-service-card{background:var(--hlp-surface);border-radius:var(--hlp-radius);overflow:hidden;box-shadow:var(--hlp-shadow);display:flex;flex-direction:column}
.hlp-service-card[hidden]{display:none}
.hlp-service-card__img{aspect-ratio:16/10;background:#eef1f6;overflow:hidden}
.hlp-service-card__img img{width:100%;height:100%;object-fit:cover;display:block}
.hlp-service-card__body{padding:16px 18px 18px;display:flex;flex-direction:column;flex:1}
.hlp-service-card h3{margin:0 0 8px;font-size:1.1rem}
.hlp-service-card__meta{display:flex;flex-wrap:wrap;gap:6px;margin:0 0 8px}
.hlp-service-card__desc{color:var(--hlp-muted);font-size:.95rem;flex:1}
.hlp-service-card__foot{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-top:12px}
.hlp-price{font-weight:700;color:var(--hlp-primary)}
.hlp-partners{display:grid;grid-template-columns:repeat(var(--hlp-cols,4),minmax(0,1fr));gap:20px}
@media (max-width:960px){.hlp-partners{grid-template-columns:repeat(2,minmax(0,1fr))}}
.hlp-partner{background:var(--hlp-surface);border-radius:var(--hlp-radius);padding:20px;text-align:center;box-shadow:var(--hlp-shadow)}
.hlp-partner__logo{height:90px;display:flex;align-items:center;justify-content:center;margin-bottom:10px}
.hlp-partner__logo img{max-height:90px;max-width:100%;object-fit:contain}
.hlp-partner__initials{width:72px;height:72px;border-radius:50%;background:var(--hlp-primary);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:1.4rem}
.hlp-partner h3{font-size:1rem;margin:0 0 6px}
.hlp-partner p{color:var(--hlp-muted);font-size:.9rem}
.hlp-partner--helipsys{outline:2px solid var(--hlp-accent)}

/* Authentification */
.hlp-auth{display:flex;justify-content:center;padding:24px 0}
.hlp-auth__card{width:100%;max-width:420px;background:var(--hlp-surface);border-radius:var(--hlp-radius);box-shadow:var(--hlp-shadow);padding:28px 24px}
.hlp-auth__card h1{font-size:1.5rem;margin:0 0 6px}
.hlp-auth__logo{text-align:center;margin-bottom:12px}
.hlp-auth__logo img{max-height:56px;width:auto}
.hlp-auth__links{text-align:center;margin-top:14px}
.hlp-code-input{letter-spacing:.4em;font-size:1.4rem!important;text-align:center}

/* Espace client */
.hlp-portal{display:grid;grid-template-columns:250px minmax(0,1fr);gap:28px;align-items:start;color:var(--hlp-text)}
.hlp-portal__side{position:sticky;top:24px;background:var(--hlp-surface);border-radius:var(--hlp-radius);box-shadow:var(--hlp-shadow);padding:16px}
.hlp-portal__company{padding:4px 8px 14px;border-bottom:1px solid var(--hlp-border);margin-bottom:8px}
.hlp-portal__company strong{display:block}
.hlp-portal__company span{color:var(--hlp-muted);font-size:.9rem}
.hlp-portal__nav a{display:flex;align-items:center;gap:12px;padding:10px 12px;border-radius:10px;color:var(--hlp-text);text-decoration:none;font-weight:500}
.hlp-portal__nav a:hover{background:var(--hlp-bg)}
.hlp-portal__nav a.is-active{background:color-mix(in srgb,var(--hlp-primary) 12%,#fff);color:var(--hlp-primary);font-weight:700}
.hlp-portal__nav a.is-cta{background:var(--hlp-primary);color:var(--hlp-primary-contrast);margin:6px 0}
.hlp-portal__logout{color:var(--hlp-muted)!important;margin-top:8px;border-top:1px solid var(--hlp-border);border-radius:0!important}
.hlp-portal__main{min-width:0}
.hlp-head{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;margin:0 0 16px}
.hlp-head h1{font-size:1.6rem;margin:0;flex:1}
.hlp-head--sub h2{margin:0}
.hlp-back{width:100%;text-decoration:none;color:var(--hlp-muted);font-size:.95rem}
.hlp-panel{background:var(--hlp-surface);border-radius:var(--hlp-radius);box-shadow:var(--hlp-shadow);padding:18px 20px;margin:0 0 18px}
.hlp-panel h2{font-size:1.15rem;margin:0 0 12px}
.hlp-panel h3{font-size:1rem;margin:20px 0 10px}
.hlp-panel--inner{box-shadow:none;border:1px solid var(--hlp-border);margin-top:16px}
.hlp-tiles{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin:0 0 18px}
@media (max-width:1100px){.hlp-tiles{grid-template-columns:repeat(2,minmax(0,1fr))}}
.hlp-tile{background:var(--hlp-surface);border-radius:var(--hlp-radius);box-shadow:var(--hlp-shadow);padding:14px 16px;text-decoration:none;color:var(--hlp-text);display:flex;flex-direction:column;gap:6px;border-top:4px solid var(--hlp-primary)}
.hlp-tile span{font-size:.8rem;color:var(--hlp-muted);text-transform:uppercase;letter-spacing:.03em}
.hlp-tile strong{font-size:1.7rem;line-height:1.1}
.hlp-tile strong small{font-size:.9rem;color:var(--hlp-muted)}
.hlp-tile__text{font-size:1.05rem!important}
.hlp-tile--alert{border-top-color:var(--hlp-danger)}
.hlp-list{list-style:none;margin:0;padding:0}
.hlp-list>li{border-bottom:1px solid var(--hlp-border)}
.hlp-list>li:last-child{border-bottom:0}
.hlp-list>li>a,.hlp-list>li>div{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:14px 4px;text-decoration:none;color:var(--hlp-text)}
.hlp-list__main{display:flex;flex-direction:column;gap:2px;min-width:0}
.hlp-list__main small{color:var(--hlp-muted)}
.hlp-list__main em{color:var(--hlp-muted);font-style:normal;font-size:.9rem;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.hlp-invoice__amount{display:flex;flex-direction:column;align-items:flex-end;gap:4px}
.hlp-segmented{display:flex;background:#eef1f6;border-radius:999px;padding:4px;margin:0 0 14px;overflow-x:auto}
.hlp-segmented a,.hlp-segmented button{flex:1;text-align:center;padding:8px 12px;border-radius:999px;text-decoration:none;color:var(--hlp-muted);font-weight:600;border:0;background:none;cursor:pointer;font:inherit;white-space:nowrap}
.hlp-segmented .is-active{background:#fff;color:var(--hlp-primary);box-shadow:0 1px 3px rgba(0,0,0,.1)}
.hlp-pager{display:flex;justify-content:space-between;align-items:center;padding:12px 0}
.hlp-meta{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:12px;margin:0 0 12px}
.hlp-meta dt{font-size:.8rem;color:var(--hlp-muted)}
.hlp-meta dd{margin:2px 0 0;font-weight:600}
.hlp-desc{border-top:1px solid var(--hlp-border);padding-top:12px}
.hlp-files{list-style:none;padding:0;display:flex;flex-wrap:wrap;gap:8px}
.hlp-files a,.hlp-msg__file{display:inline-flex;align-items:center;gap:6px;padding:6px 10px;background:var(--hlp-bg);border-radius:8px;text-decoration:none;font-size:.9rem}
.hlp-thread{display:flex;flex-direction:column;gap:10px;max-height:60vh;overflow-y:auto;padding:4px}
.hlp-msg{max-width:85%;padding:10px 14px;border-radius:16px;background:var(--hlp-bg)}
.hlp-msg--client{align-self:flex-end;background:color-mix(in srgb,var(--hlp-primary) 12%,#fff);border-bottom-right-radius:4px}
.hlp-msg--staff,.hlp-msg--partner{align-self:flex-start;border-bottom-left-radius:4px}
.hlp-msg--system{align-self:center;background:transparent;color:var(--hlp-muted);font-size:.85rem;text-align:center}
.hlp-msg__meta{font-size:.78rem;color:var(--hlp-muted);margin-bottom:4px}
.hlp-msg__body p{margin:.2em 0}
.hlp-reply{margin-top:14px}
.hlp-reply__bar{display:flex;align-items:center;gap:8px;margin-top:8px;flex-wrap:wrap}
.hlp-reply__bar .hlp-btn{margin-left:auto}
.hlp-icon-btn{display:inline-flex;width:44px;height:44px;align-items:center;justify-content:center;border-radius:50%;background:var(--hlp-bg);color:var(--hlp-primary);cursor:pointer;position:relative;overflow:hidden}
.hlp-icon-btn input,.hlp-upload label input{position:absolute;inset:0;opacity:0;cursor:pointer}
.hlp-upload{display:flex;flex-wrap:wrap;gap:10px}
.hlp-upload label{position:relative;overflow:hidden}
.hlp-upload__list{list-style:none;padding:0;margin:8px 0 0;font-size:.9rem;color:var(--hlp-muted)}
.hlp-resolve{text-align:center;margin-top:8px}
.hlp-service-picker{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:10px;max-height:420px;overflow-y:auto;padding:2px}
.hlp-service-option{display:flex;align-items:center;gap:12px;padding:10px;border:1.5px solid var(--hlp-border);border-radius:12px;cursor:pointer;background:#fff}
.hlp-service-option[hidden]{display:none}
.hlp-service-option input{position:absolute;opacity:0;pointer-events:none}
.hlp-service-option img{width:56px;height:56px;border-radius:10px;object-fit:cover;flex:none}
.hlp-service-option__txt{display:flex;flex-direction:column;min-width:0}
.hlp-service-option__txt small{color:var(--hlp-muted)}
.hlp-service-option:has(input:checked){border-color:var(--hlp-primary);background:color-mix(in srgb,var(--hlp-primary) 8%,#fff);box-shadow:0 0 0 2px color-mix(in srgb,var(--hlp-primary) 30%,transparent)}
.hlp-service-option:has(input:focus-visible){outline:2px solid var(--hlp-primary)}
.hlp-plan__price{font-size:1.6rem;font-weight:700;color:var(--hlp-primary);margin:0 0 12px}
.hlp-progress{height:10px;background:#eef1f6;border-radius:999px;overflow:hidden;margin:6px 0 12px}
.hlp-progress span{display:block;height:100%;background:var(--hlp-accent)}
.hlp-contact{align-items:center}
.hlp-2fa__qr svg{width:200px;height:200px;background:#fff;border-radius:8px}
.hlp-2fa__actions{display:flex;flex-wrap:wrap;gap:8px;margin:12px 0}
.hlp-2fa__msg.is-error{color:var(--hlp-danger)}
.hlp-2fa__msg.is-ok{color:var(--hlp-success)}
.hlp-2fa__codes{background:var(--hlp-bg);padding:12px;border-radius:10px;white-space:pre-wrap}
.hlp-2fa__code{max-width:140px;display:inline-block!important;margin:0 8px}

/* Barre d'onglets mobile (mode application) */
.hlp-tabbar,.hlp-sheet{display:none}
@media (max-width:900px){
	.hlp-portal{grid-template-columns:1fr;gap:0;padding-bottom:calc(var(--hlp-tabbar-h) + env(safe-area-inset-bottom) + 16px)}
	.hlp-portal__side{display:none}
	.hlp-head h1{font-size:1.35rem}
	.hlp-panel{padding:16px;border-radius:12px}
	.hlp-tabbar{display:flex;position:fixed;left:0;right:0;bottom:0;z-index:999;background:rgba(255,255,255,.97);backdrop-filter:blur(10px);border-top:1px solid var(--hlp-border);height:var(--hlp-tabbar-h);padding-bottom:env(safe-area-inset-bottom);box-sizing:content-box}
	.hlp-tabbar a,.hlp-tabbar button{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:2px;font-size:.68rem;color:var(--hlp-muted);text-decoration:none;background:none;border:0;font-family:inherit;white-space:nowrap;-webkit-tap-highlight-color:transparent}
	.hlp-tabbar a.is-active{color:var(--hlp-primary);font-weight:700}
	.hlp-tabbar a.is-cta .hlp-ico{width:40px;height:40px;padding:8px;box-sizing:border-box;border-radius:50%;background:var(--hlp-primary);color:#fff;margin-top:-18px;box-shadow:0 4px 12px rgba(0,0,0,.2)}
	.hlp-sheet{display:block;position:fixed;inset:0;background:rgba(0,0,0,.35);z-index:1000}
	.hlp-sheet[hidden]{display:none}
	.hlp-sheet__panel{position:absolute;left:0;right:0;bottom:0;background:#fff;border-radius:18px 18px 0 0;padding:12px 12px calc(16px + env(safe-area-inset-bottom))}
	.hlp-sheet__panel a{display:flex;align-items:center;gap:12px;padding:14px 12px;color:var(--hlp-text);text-decoration:none;font-weight:500;border-bottom:1px solid var(--hlp-border)}
	.hlp-sheet__panel a:last-child{border-bottom:0;color:var(--hlp-danger)}
	.hlp-msg{max-width:92%}
	.hlp-service-picker{grid-template-columns:1fr;max-height:none}
}

/* =========================================================================
   Espace client « application » — v1.1
   ========================================================================= */
.hlp-desktop-only{display:block}
.hlp-avatar{width:36px;height:36px;border-radius:50%;background:linear-gradient(135deg,var(--hlp-primary),color-mix(in srgb,var(--hlp-primary) 60%,var(--hlp-accent)));color:#fff;display:inline-flex;align-items:center;justify-content:center;font-weight:700;font-size:.85rem;text-decoration:none;flex:none;letter-spacing:.02em}
.hlp-avatar--lg{width:44px;height:44px;font-size:1rem}
.hlp-portal__company{display:flex;align-items:center;gap:12px}
.hlp-topbar{display:none}

/* Accueil */
.hlp-hello{background:linear-gradient(135deg,var(--hlp-primary),color-mix(in srgb,var(--hlp-primary) 55%,#000));color:#fff;border-radius:22px;padding:24px 22px 22px;margin:0 0 18px;position:relative;overflow:hidden}
.hlp-hello::after{content:"";position:absolute;right:-60px;top:-60px;width:200px;height:200px;border-radius:50%;background:rgba(255,255,255,.08)}
.hlp-hello h1{color:#fff;font-size:1.6rem;margin:2px 0 4px;position:relative}
.hlp-hello__date{margin:0;font-size:.8rem;opacity:.75;text-transform:capitalize}
.hlp-hello__sub{margin:0 0 16px;opacity:.9;position:relative}
.hlp-hello__cta{position:relative;z-index:1;display:flex;align-items:center;gap:10px;background:#fff;color:var(--hlp-muted);border-radius:14px;padding:14px 16px;text-decoration:none;box-shadow:0 8px 24px rgba(0,0,0,.18);font-size:.95rem}
.hlp-hello__cta .hlp-ico{color:var(--hlp-primary)}
.hlp-install{display:flex;align-items:center;gap:12px;background:#fff;border-radius:16px;padding:12px 14px;margin:0 0 16px;box-shadow:var(--hlp-shadow);border:1px dashed color-mix(in srgb,var(--hlp-primary) 35%,transparent)}
.hlp-install[hidden]{display:none}
.hlp-install>div{flex:1;display:flex;flex-direction:column;font-size:.88rem}
.hlp-install>div span{color:var(--hlp-muted)}
.hlp-install__close{background:none;border:0;font-size:22px;color:var(--hlp-muted);cursor:pointer;padding:0 4px}
.hlp-alert{display:flex;align-items:center;gap:12px;background:#fff4e0;color:#7a4b00;border-radius:14px;padding:14px 16px;text-decoration:none;font-weight:600;margin:0 0 16px}
.hlp-alert span:nth-child(2){flex:1}
.hlp-alert__dot{width:10px;height:10px;border-radius:50%;background:var(--hlp-accent);box-shadow:0 0 0 4px color-mix(in srgb,var(--hlp-accent) 30%,transparent);animation:hlp-pulse 1.6s infinite}
@keyframes hlp-pulse{50%{box-shadow:0 0 0 8px transparent}}
.hlp-block{margin:0 0 22px}
.hlp-block__head{display:flex;justify-content:space-between;align-items:baseline;margin:0 0 10px}
.hlp-block__head h2{font-size:1.1rem;margin:0;display:flex;align-items:center;gap:8px}
.hlp-block__head a{font-size:.88rem;font-weight:600;text-decoration:none;color:var(--hlp-primary)}
.hlp-count{background:var(--hlp-primary);color:#fff;font-size:.72rem;border-radius:999px;padding:2px 8px}
.hlp-shortcuts{display:grid;grid-template-columns:repeat(8,minmax(0,1fr));gap:12px}
.hlp-shortcut{display:flex;flex-direction:column;align-items:center;gap:8px;text-decoration:none;color:var(--hlp-text);font-size:.78rem;font-weight:600;text-align:center;line-height:1.2}
.hlp-shortcut img{width:64px;height:64px;border-radius:20px;object-fit:cover;box-shadow:0 6px 16px rgba(17,24,39,.12);transition:transform .15s}
.hlp-shortcut:active img{transform:scale(.94)}
.hlp-shortcut span{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.hlp-ongoing{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:10px}
.hlp-ticketcard{display:flex;align-items:center;gap:12px;background:#fff;border-radius:16px;padding:12px;text-decoration:none;color:var(--hlp-text);box-shadow:var(--hlp-shadow);border:1.5px solid transparent}
.hlp-ticketcard.is-action{border-color:var(--hlp-accent)}
.hlp-ticketcard>img{width:52px;height:52px;border-radius:14px;object-fit:cover;flex:none}
.hlp-ticketcard__body{flex:1;min-width:0;display:flex;flex-direction:column;gap:2px}
.hlp-ticketcard__body strong{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.hlp-ticketcard__body small{color:var(--hlp-muted)}
.hlp-ticketcard__body em{font-style:normal;color:var(--hlp-muted);font-size:.85rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.hlp-steps{display:flex;gap:4px;margin-top:6px}
.hlp-steps i{flex:1;height:4px;border-radius:4px;background:#e5e7eb}
.hlp-steps i.on{background:var(--hlp-primary)}
.is-action .hlp-steps i.on{background:var(--hlp-accent)}
.hlp-list--cards{display:flex;flex-direction:column;gap:10px}
.hlp-list--cards>li{border:0}
.hlp-list--cards>li>a.hlp-ticketcard{padding:12px}
.hlp-emptycard{background:#fff;border-radius:16px;padding:22px;text-align:center;box-shadow:var(--hlp-shadow)}
.hlp-emptycard p{color:var(--hlp-muted);margin:0 0 12px}
.hlp-minitiles{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}
.hlp-minitile{background:#fff;border-radius:16px;padding:14px 12px;text-decoration:none;color:var(--hlp-text);display:flex;flex-direction:column;gap:4px;box-shadow:var(--hlp-shadow)}
.hlp-minitile .hlp-ico{color:var(--hlp-primary);width:20px;height:20px}
.hlp-minitile span{font-size:.75rem;color:var(--hlp-muted)}
.hlp-minitile strong{font-size:1.25rem}
.hlp-minitile strong small{font-size:.75rem;color:var(--hlp-muted);font-weight:500}
.hlp-minitile.is-alert .hlp-ico,.hlp-minitile.is-alert strong{color:var(--hlp-danger)}

/* Suivi d'une demande */
.hlp-timeline{list-style:none;display:flex;margin:0 0 6px;padding:0}
.hlp-timeline li{flex:1;display:flex;flex-direction:column;align-items:center;gap:6px;font-size:.78rem;color:var(--hlp-muted);position:relative;text-align:center}
.hlp-timeline li span{width:22px;height:22px;border-radius:50%;background:#e5e7eb;border:3px solid #fff;box-shadow:0 0 0 2px #e5e7eb;z-index:1}
.hlp-timeline li::before{content:"";position:absolute;top:10px;left:-50%;right:50%;height:3px;background:#e5e7eb}
.hlp-timeline li:first-child::before{display:none}
.hlp-timeline li.is-done span,.hlp-timeline li.is-current span{background:var(--hlp-primary);box-shadow:0 0 0 2px var(--hlp-primary)}
.hlp-timeline li.is-done::before,.hlp-timeline li.is-current::before{background:var(--hlp-primary)}
.hlp-timeline li.is-current{color:var(--hlp-text);font-weight:700}
.hlp-timeline.is-action li.is-current span{background:var(--hlp-accent);box-shadow:0 0 0 2px var(--hlp-accent)}
.hlp-timeline__label{text-align:center;color:var(--hlp-muted);font-size:.9rem;margin:0 0 16px}

/* Nouvelle demande (assistant) */
.hlp-wizard__head{align-items:center;flex-wrap:nowrap;justify-content:flex-start;gap:12px}
.hlp-wizard__head>div{flex:1;min-width:0}
.hlp-wizard__head h1{margin:0}
.hlp-wizard__back{display:none;width:40px;height:40px;border-radius:50%;border:0;background:#fff;box-shadow:var(--hlp-shadow);font-size:26px;line-height:1;color:var(--hlp-primary);cursor:pointer;flex:none}
.hlp-wizard__progress{margin:2px 0 0;color:var(--hlp-muted);font-size:.88rem}
.hlp-wizard__s2{display:none}
.hlp-wizard.is-js[data-step="2"] .hlp-wizard__back{display:inline-block}
.hlp-wizard.is-js[data-step="2"] .hlp-wizard__s1{display:none}
.hlp-wizard.is-js[data-step="2"] .hlp-wizard__s2{display:inline}
.hlp-wizard.is-js[data-step="1"] .hlp-wizard__step--2,.hlp-wizard.is-js[data-step="2"] .hlp-wizard__step--1{display:none}
.hlp-wizard:not(.is-js) .hlp-wizard__s2{display:none}
.hlp-search--sticky{position:sticky;top:8px;z-index:5}
.hlp-service-picker{grid-template-columns:repeat(auto-fill,minmax(180px,1fr));max-height:none;overflow:visible}
.hlp-wizard .hlp-service-option{flex-direction:column;align-items:stretch;padding:0;overflow:hidden;gap:0;border-radius:16px}
.hlp-wizard .hlp-service-option img{width:100%;height:auto;aspect-ratio:16/10;border-radius:0}
.hlp-wizard .hlp-service-option__txt{padding:10px 12px 12px}
.hlp-wizard .hlp-service-option__txt strong{font-size:.95rem;line-height:1.25}
.hlp-chosen{display:flex;align-items:center;gap:12px;background:#fff;border-radius:16px;padding:10px 12px;box-shadow:var(--hlp-shadow);margin:0 0 18px}
.hlp-chosen[hidden]{display:none}
.hlp-chosen img{width:48px;height:48px;border-radius:12px;object-fit:cover}
.hlp-chosen span{flex:1;display:flex;flex-direction:column}
.hlp-chosen small{color:var(--hlp-muted)}
.hlp-upload--big{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.hlp-uploadbtn{position:relative;overflow:hidden;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;padding:18px 10px;border:1.5px dashed color-mix(in srgb,var(--hlp-primary) 40%,transparent);border-radius:16px;background:color-mix(in srgb,var(--hlp-primary) 5%,#fff);color:var(--hlp-primary);font-weight:600;font-size:.9rem;cursor:pointer;text-align:center}
.hlp-uploadbtn .hlp-ico{width:28px;height:28px}
.hlp-uploadbtn input{position:absolute;inset:0;opacity:0;cursor:pointer}
.hlp-upload__list li{background:#fff;border-radius:10px;padding:8px 12px;margin-top:6px;box-shadow:var(--hlp-shadow)}

.hlp-sheet__handle{width:40px;height:5px;border-radius:5px;background:#d1d5db;margin:0 auto 10px}
.hlp-sheet__who{display:flex;align-items:center;gap:12px;padding:8px 12px 14px;border-bottom:1px solid var(--hlp-border)}
.hlp-sheet__who div{display:flex;flex-direction:column}
.hlp-sheet__who small{color:var(--hlp-muted)}

@media (max-width:900px){
	.hlp-desktop-only{display:none}
	.hlp-topbar{display:flex;align-items:center;justify-content:space-between;position:sticky;top:0;z-index:50;background:color-mix(in srgb,var(--hlp-bg) 92%,transparent);backdrop-filter:blur(10px);margin:-16px -14px 14px;padding:calc(10px + env(safe-area-inset-top)) 14px 10px}
	.admin-bar .hlp-topbar{top:46px}
	.hlp-topbar__logo{max-height:30px;width:auto;display:block}
	.hlp-topbar__name{font-weight:800;letter-spacing:.08em;color:var(--hlp-primary);font-size:1.15rem}
	.hlp-topbar__brand{text-decoration:none}
	.hlp-shortcuts{display:flex;overflow-x:auto;gap:14px;margin:0 -14px;padding:4px 14px 8px;scroll-snap-type:x proximity;scrollbar-width:none}
	.hlp-shortcuts::-webkit-scrollbar{display:none}
	.hlp-shortcut{flex:0 0 72px;scroll-snap-align:start}
	.hlp-ongoing{grid-template-columns:1fr}
	.hlp-service-picker{grid-template-columns:1fr 1fr;gap:10px}
	.hlp-wizard .hlp-service-option__txt{padding:8px 10px 10px}
	.hlp-wizard .hlp-service-option__txt strong{font-size:.88rem}
	.hlp-wizard .hlp-service-option__txt small{font-size:.75rem}
	.hlp-actions--sticky{position:sticky;bottom:calc(var(--hlp-tabbar-h) + env(safe-area-inset-bottom) + 8px);z-index:5;margin-top:16px}
	.hlp-actions--sticky .hlp-btn{box-shadow:0 10px 24px color-mix(in srgb,var(--hlp-primary) 35%,transparent);padding:15px 20px}
	.hlp-search--sticky{top:calc(56px + env(safe-area-inset-top))}
	.hlp-sheet__panel a.is-danger{color:var(--hlp-danger)}
	.hlp-sheet__panel a:last-child{color:var(--hlp-danger)}
}

.hlp-portal__company .hlp-avatar{color:#fff;font-size:1rem}
.hlp-portal__company div{display:flex;flex-direction:column;min-width:0}
.hlp-chosen strong{line-height:1.25}
.hlp-ticketcard__body small{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
@media (max-width:900px){.hlp-list--cards .hlp-badge{display:none}.hlp-list--cards .is-action .hlp-ticketcard__body small{color:#7a4b00;font-weight:600}}